frequently asked questions
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The Skin Series is a skincare service that provides personalized coaching, professional-grade products, and exclusive perks to transform your skincare journey.
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You start by taking our skin quiz to tell us about your skin type, lifestyle, budget, concerns, and goals. Our licensed estheticians then curate a personalized skincare regimen just for you. We provide ongoing support with monthly check-ins to track your progress and provide solutions toward your skin goals.
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Members enjoy discounts on additional retail purchases, receive a special birthday gift, and have access to exclusive member promotions and discounts. They also get personalized monthly treatments and skin coaching from our experts.
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Members enjoy discounts on additional retail purchases, receive a special birthday gift, and have access to exclusive member promotions and discounts. They also get personalized monthly treatments and skin coaching from our experts.
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Virtual memberships offer monthly text check-ins with your Skin Coach and the option to receive The Skin Series Mail—a new skincare product to enhance your curated regimen. In-person memberships include a personalized monthly treatment and skin coaching from our experts.
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We offer a range of in-person services designed to elevate your skincare results. These include The Core, a 50-minute treatment personalized by your skin coach, and various Enhancements such as LED Light Therapy, Dermaplane, Lymphatic Flow, Oxygen RX, Chemical Peel, Microcurrent, Firming Peptide, and Hydrafacial Cleanse, Extract, & Protect.
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Virtual Coaching is a service offered by The Skin Series that simplifies your skincare journey and delivers real results. It involves completing a skin quiz, receiving personalized recommendations from an expert Skin Coach, and getting a monthly text check-in to track your progress.
Return Policy
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Unfortunately, due to the nature of our offerings and products, we do not accept returns. Once you’ve received your curated skincare essentials, they are yours to enjoy! Our commitment is to provide personalized recommendations and ongoing support throughout your skincare journey.
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In the rare event that you receive a damaged or incorrect item, please reach out to our customer support team immediately. We’ll work swiftly to resolve the issue and ensure your satisfaction.
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If you experience any adverse reactions due to allergies or sensitivities, discontinue use of the specific product and consult with your Skin Coach at your next check-in. They can guide you on suitable alternatives.
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The Skin Series Welcome Box is a set of skincare essentials personalized based on your Skin Quiz responses. It includes a cleanser, toner/mist, moisturizer, SPF, and more.
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You can join The Skin Series by clicking on the "JOIN THE WAITLIST" button on our website.
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The timeline for visible results with The Skin Series can vary based on individual factors such as skin type, concerns, and consistency in following the personalized regimen. Generally, clients may start noticing improvements within a few weeks, but significant transformations may begin after 2-3 months. Patience and adherence to the recommended routine are key!
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Absolutely! The Skin Series offers flexibility. If you initially choose a virtual membership but later decide to experience in-person treatments, you can switch. Likewise, if you’re currently an in-person member but prefer virtual coaching, that transition is possible. Just reach out to our team, and we’ll guide you through the process.
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Once you’ve joined the waitlist, our team will swiftly process your information. Expect your personalized Skin Series Welcome Box to arrive within approximately 2 to 4 weeks. We’re excited for you to unbox your skincare essentials! -
Safety first! If you have specific allergies or sensitivities, rest assured that our licensed estheticians curate products with care. When you receive your Welcome Box, review the ingredient list. If you have concerns, reach out to your Skin Coach. They can guide you on suitable alternatives or adjustments.
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Instead of the Welcome Box, we recommend considering The Skin Series Gift Card. This way, your recipient can enjoy a personalized experience for themselves, starting with our Skin Quiz. It’s a thoughtful and flexible gift that ensures they get precisely what their skin needs!
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Absolutely! While returns are not possible, you can manage your subscription by adjusting its frequency or pausing it. Contact Us to make any necessary changes.
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While we don’t offer a trial period for new members, there’s no initial commitment when you [join our waitlist]. Our personalized approach ensures that you receive initial skincare recommendations and gain access to our exclusive online store. If you find you need further support, you can choose to become a member!