Terms and conditions

Effective Date: January 3, 2025

Welcome to TheSkinSeries.com, operated by La Piel Clinic LLC, d/b/a THE SKIN SERIES (“we,” “us,” or “our”). By accessing our website or purchasing products, services, or memberships, you agree to be bound by these Terms & Conditions (“Terms”). These Terms apply to all users, including browsers, customers, and members.

Please read these Terms carefully before using our services.

1. Use of Our Website and Services

  • By accessing or using our website and services, you agree to comply with all applicable laws and these Terms.

  • You must be at least 18 years old or of legal age in your jurisdiction to use or authorize use of this site.

  • We reserve the right to refuse service or access to anyone who violates these Terms or engages in improper conduct.

2. Online Store Terms

  • Our store is hosted on Shopify Inc., and your purchase is subject to Shopify’s Terms of Service as well as these Terms.

  • We use Shopify and other third-party service providers to facilitate payments and order fulfillment.

3. Appointments and Services

  • All appointments require a valid payment method and full or partial prepayment when specified.

  • Cancellations or rescheduling must be made at least 24 hours in advance.

  • Late cancellations or no-shows will incur a fee of up to 100% of the scheduled service price.

  • If you are more than 10 minutes late, your appointment may be shortened or canceled without refund.

  • Results from treatments vary per individual; no guarantees are made.

4. Product Sales, Shipping & Returns

  • Due to hygiene standards, all product sales are final once opened or used.

  • Returns are accepted only for damaged or defective products if reported within 5 days of receipt.

  • We ship within 3–5 business days, with delivery times varying by location and carrier.

  • Shipping is free for U.S. orders over $300; no international shipping is currently offered.

  • Shipping delays outside our control are not our liability.

5. Membership Terms & Conditions

Memberships are monthly subscriptions that grant you access to exclusive services and discounts. By enrolling, you agree to the following:

5.1 Membership Types

A. Facial Membership

  • One “The Core” facial per month

  • Additional facials at $89 each

  • 40% off enhancements

  • 10% off retail products

  • Exclusive member offers

B. Guide Membership

  • Monthly text check-in with a licensed skin coach

  • $29 credit toward retail purchases monthly

  • 5% off retail purchases

  • Exclusive member offers

C. Guide + Support Membership

  • Monthly text check-in with skin coach

  • One curated full-size product shipped monthly (“The Skin Series Mail”)

  • 10% off additional product orders

  • Exclusive member offers

5.2 Billing, Cancellation & Pausing

  • Memberships auto-renew monthly and are billed to the payment method on file.

  • Cancel at least 72 hours before your next billing date by emailing hello@theskinseries.com to avoid charges.

  • Memberships canceled during a billing period remain active until the end of that cycle; no partial refunds.

  • You may pause your membership once every 6 months for up to 30 days, subject to approval.

  • Pausing or canceling for 30+ days forfeits any promotional pricing; resumed memberships may revert to standard rates.

5.3 Credit Usage & Transfer

  • Unused credits (facials, text check-ins, or retail credits) roll over for 60 days.

  • After 60 days, unused credits expire without refund.

  • You may transfer unused services or credits to a family member or friend within the 60-day rollover window upon approval.

  • Unused credits have no cash value.

5.4 No Refunds

  • Membership fees are non-refundable.

  • No refunds or credits are given for unused months or partial use.

5.5 Product Selection & Results (Guide + Support Membership)

  • If you do not respond to check-ins within 5 days, a product will be selected based on your history.

  • Results from products or services vary; no guarantees are made.

5.6 Membership Revocation

  • We reserve the right to terminate memberships for policy violations, abuse, or repeated no-shows.

  • No refunds will be issued for revoked memberships.

6. Account Accuracy & Security

  • You agree to provide accurate, complete, and current information when creating accounts or making purchases.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • We reserve the right to cancel or limit orders that appear suspicious or fraudulent.

7. Intellectual Property

  • All content on TheSkinSeries.com—including images, text, logos, and designs—is owned by La Piel Clinic LLC, d/b/a THE SKIN SERIES.

  • No content may be copied, reproduced, or used without explicit written permission.

8. Limitations of Liability

  • We are not liable for any damages arising from use of our products or services.

  • All purchases and services are provided “as is,” and at your own risk.

  • We disclaim liability for allergic reactions or adverse effects; please consult your physician prior to use.

9. Privacy & HIPAA Disclaimer

  • Your personal information is handled according to our Privacy Policy.

  • While not a HIPAA-covered entity, we take your privacy seriously and implement safeguards for health information collected during consultations.

10. Modifications to Terms

  • We may update these Terms at any time; changes will be posted with an updated effective date.

  • Continued use of the site or services after updates constitutes acceptance of the revised Terms.

11. Governing Law

  • These Terms are governed by the laws of the State of Oregon and the United States.

12. Contact Us

For questions or concerns about these Terms, please contact us:

The Skin Series
📧 hello@theskinseries.com
📍 7000 SW Hampton St, Suite 217, Tigard, OR 97223, USA