Privacy policy

Effective Date: January 3, 2025
Last Updated: 6/30/2025

This Privacy Policy describes how The Skin Series ("we", "us", or "our") collects, uses, and discloses your personal information when you interact with any part of our business - including our website (theskinseries.com and associated domains), online store, scheduling portals, forms, memberships, virtual services, physical clinics, social media accounts, and any other services, content, or communications we provide (collectively, the "Services").

By accessing or using any part of the Services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically for operational, legal, or regulatory reasons. Updates will be posted on our website with a new “Last Updated” date. Continued use of our Services after changes signifies your acceptance.

2. Information We Collect

A. Information You Provide Directly

We collect personal information when you:

  • Place an order

  • Book appointments or complete intake forms

  • Sign up for memberships or subscriptions

  • Join virtual consultations

  • Fill out quizzes or forms

  • Contact customer support or our team

This information may include:

  • Name, email address, phone number, mailing address

  • Date of birth or age

  • Health or skin-related information provided voluntarily

  • Billing/shipping information and purchase history

  • Account credentials

  • Survey responses, reviews, or feedback

B. Automatically Collected Information

When you visit or interact with our site, we may automatically collect:

  • Device type and browser

  • IP address and geolocation

  • Pages viewed, time spent, links clicked

  • Log data and referral information

We use cookies and similar technologies to collect this data. You can control cookie settings in your browser.

C. Information from Third Parties

We may receive information about you from:

  • Shopify and other ecommerce platforms

  • Scheduling software (e.g., Ivorey)

  • Payment processors (e.g., Stripe, Square)

  • Marketing and email platforms (e.g., Klaviyo)

  • Estheticians or employees if referred

  • Social platforms and advertising networks

3. How We Use Your Information

We use your information to:

  • Fulfill product orders and service appointments

  • Create and manage your account

  • Provide personalized care recommendations

  • Communicate updates, confirmations, or promotions

  • Respond to inquiries and support requests

  • Administer loyalty, membership, or referral programs

  • Detect and prevent fraud or unauthorized use

  • Improve our Services, operations, and content

  • Comply with legal obligations

4. Marketing & Communications

With your consent (where required), we may send marketing messages via email or text. You can opt out of promotional communications at any time by following the instructions in the message.

Transactional messages (e.g., order updates, appointment reminders) will still be sent as needed.

5. HIPAA Disclaimer

Some of the information we collect through intake forms, virtual consultations, and coaching may include health-related details. While The Skin Series is committed to maintaining the privacy and confidentiality of your information, we are not a covered entity under HIPAA, and therefore HIPAA regulations may not apply to all interactions.

However, we implement industry-standard safeguards to protect your sensitive data and treat all client-provided health information with care and confidentiality.

6. Disclosure of Your Information

We may share your information with:

  • Vendors and service providers (e.g., Shopify, Ivorey, Stripe, CRM/email tools)

  • Licensed estheticians and employees of The Skin Series to provide Services

  • Shipping and fulfillment partners

  • Marketing platforms and analytics tools

  • Government or legal entities when required by law or to protect our rights

  • In connection with a business transaction (e.g., sale or merger)

We do not sell your personal information for monetary value but may “share” data with advertising partners as defined under certain state laws.

7. Data Security & Retention

We use administrative, technical, and physical safeguards to protect your information. However, no system is completely secure. Please notify us if you suspect any breach.

We retain data only as long as necessary for the purposes described or as required by law.

8. Your Rights

Depending on your location, you may have rights under applicable privacy laws (e.g., CCPA, GDPR):

  • Access: Request a copy of your data

  • Correct: Fix incorrect or outdated info

  • Delete: Request deletion of your data

  • Withdraw Consent: Revoke permissions

  • Opt Out: Decline targeted advertising

  • Data Portability: Request a copy in portable format

To exercise any of these rights, email us at info@theskinseries.com. We may need to verify your identity first.

9. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from minors without parental consent. If we learn we have collected such data, we will delete it promptly.

10. International Users

Your information may be transferred to and processed in the United States or other countries. If you are located outside the U.S., you consent to the transfer and processing of your information in accordance with this policy.

11. Third-Party Sites

Our site may link to third-party websites. We are not responsible for the privacy practices of other websites. Please review their privacy policies separately.

12. Contact Us

If you have any questions or would like to exercise your privacy rights, you can contact us at:

The Skin Series
📍 7000 SW Hampton St, Suite 217, Tigard, OR 97223, USA
📧 info@theskinseries.com